Frequently Asked Questions = FAQ
Find quick answers to common questions about our collection and services down bellow!
What sizes do your maternity clothes come in?
We offer a range of sizes from XS to XL, designed to comfortably fit you through every stage of pregnancy.
How do I care for my maternity clothes?
Please follow the care label instructions on each item. Generally, machine wash cold on a gentle cycle and tumble dry low for best results.
What is your return policy?
If the item is large, you may need to cover the return shipping cost—please contact us to check eligibility. We offer 14 days of free return shipping starting from when you receive your item. If the item is defective, regardless of size, the return shipping is always free. To start your return, contact us at info@neolei.com.
How long does shipping take?
Orders take 1-2 working days to process and typically arrive within 7-9 working days after shipping.
Are your products safe for sensitive skin?
Yes, we use soft, breathable fabrics free from harsh chemicals to ensure comfort for sensitive skin during pregnancy.
Can I track my order?
Absolutely! Once your order is shipped, you will receive a tracking number by email to monitor your delivery. You can tract your order here by simply adding your order number and email address which you used on checkout.
Can I change or cancel my order?
Orders can be modified or canceled within 24 hours of placement. After that, we begin processing and will be unable to make changes. Please contact us at info@neolei.com asap if you change your mind.
Do you offer discounts or promotions?
We regularly update our website with special offers and promotions. Sign up for our newsletter to stay informed!
How do I know which size to order?
We provide detailed sizing charts on each product page. Please refer to them to choose the perfect fit.
What payment methods do you accept?
We accept major credit cards, PayPal, Klarna and other secure payment options at checkout.
What if I receive a damaged or incorrect item?
- lease contact us immediately at info@neolei.com and we will arrange a free return or exchange.
Can’t find your answer?
No worries—contact us and we’ll sort it out faster than a baby’s nap time!